A manufacturer was concerned that sales were dropping for their products in several retail stores. Mystery shoppers were used to visit the retail stores and “shop” for the manufacturer’s product. The manufacturer was able to determine if sales associates were leading customers away from their brand, and what was being said about their brand. Taking it a step further, a scenario was designed in which mystery shoppers would be interested in two products — one of the manufacturer’s and another of a competitor. Posing as undecided between the two, mystery shoppers would ask the associate for their recommendation. This allowed the manufacturer to determine which brand was being recommended and why, and how this impacted their sales at the retail level.
Breaking into a new market
A contractor service was ready to expand their business into a new market and sought out two potential markets of interest. Before making a decision, the company utilized mystery shoppers to glean competitor information. Mystery shoppers would contact similar services that already existed in each market, posing as a potential customer. Shoppers would listen to the sales presentation, gather pricing, and document policies and service procedures. Data